Refund policy
Refund & Return Policy – Dummie Dollan
1. Return Conditions
Customers have the right to return orders within 14 days of receipt, provided the item meets these conditions:
- Must be unworn and unwashed
- Must be free from damage, stains, and odors
- Must be returned in original condition and packaging
Items not meeting these conditions may be refused.
2. How to Return
Returns are initiated via the track & trace link in your shipping confirmation email:
- Open the shipping confirmation email
- Click the Track & Trace link
- Start your return through the return portal
- Download the free return label and ship the package
Please note: Return requests via email are not processed manually. All returns must be initiated through the return portal.
3. Return Costs
Within the Netherlands: Returns are free of charge. Download your free return label through the return portal and drop off the package at your nearest shipping point.
Outside the Netherlands: Return shipping costs are at the customer's expense. The costs depend on the country of origin and chosen carrier. We recommend using a tracked shipping method, as we are not responsible for lost return shipments.
4. Refunds
After receipt and inspection of the returned item:
- The full purchase amount (excluding original shipping costs) will be refunded
- Refunds are processed within 5–10 business days
- Payment is returned via the original payment method used for the order
You will receive a confirmation email once your refund has been processed.
5. Exchanges
We do not offer direct exchanges. To exchange for a different size or color:
- Place a new order for the desired item
- Return the original item through the return portal
This ensures you receive your preferred item as quickly as possible.
6. Exceptions
The following items cannot be returned:
- Worn or damaged items
- Items specially customized for you
- Hygiene-sensitive products if the seal has been broken
7. Contact
For questions about returns or refunds, please contact us:
Email: info@dummiedollan.com
We aim to respond to all inquiries within 1–2 business days.